SCAM ALERT: Developmental Services Ontario (DSO) does not process funds by email or phone. Email and phone scammers will try to trick you to share your bank details with them. They can also trick you to click on fraudulent links in an email they send you. These emails are spam and should be deleted right away. If you are not sure if an email you have received from us is real, you can contact your local DSO to find out if it is really from us.
TELEPHONE SCAM ALERT!
June 3, 2022
Development Services Ontario (DSO) will never ask you for your Social Insurance Number, Health Card number, or banking information. Please do not provide personal information to anyone who calls and asks for it. We may ask you for personal health information to begin serving you, but we will NEVER contact you unexpectedly to ask for sensitive information.
If you have any questions, please contact your area DSO.
Thank you!
Coming soon: How to submit and manage an eCLAIM webcast
April 21, 2022
Presented by PassportONE through Family Service Toronto and Partners for Planning. eClaim is an easy-to-use method of submitting invoices and receipts to PassportONE for reimbursement. In this webinar, we will show you how to use e-Claim to submit invoices and receipts and receive reimbursements quickly.
Here are the dates for upcoming webcasts:
June 22 – 3:00pm – 4:00pm
July 28 – 3:00pm – 4:00pm
September 13 – 12:00pm – 1:00pm
September 14 – 12:00pm – 1:00pm (in French)
October 26 – 12:00pm – 1:00pm
December 6 – 3:00pm – 4:00pm
January 12 – 12:00pm – 1:00pm
February 23 – 3:00pm – 4:00pm
March 20 – 12:00pm – 1:00pm
Registration Link for June 22nd, 3:00pm – 4:00pm:
http://events.constantcontact.com/register/event?llr=677t8debb&oeidk=a07ej5cxk2g846e8f90
Webcast player link:
https://www.planningnetwork.ca/webinar/passport-one-06-22-22
Thank you!
New Passport guidelines!
March 30, 2022
The Passport Program guidelines are being updated as of April 1, 2022, to make it easier for people and their families/caregivers to understand what type of expenses are covered. Download the latest PDF version of the Passport guidelines for a full list of admissible expenses.
The updated guidelines clarify and extend the temporary guidelines until 2022/23. The list of activities eligible for reimbursement of transportation costs has also been expanded.
For more information about the Temporary Expansion or Passport program guidelines changes, visit:
Passport main page
Passport program for adults with a developmental disability | ontario.ca
Passport Guidelines
Passport Program guidelines | ontario.ca
DS News and Updates
Developmental services program news and program updates | ontario.ca
If you have any questions, please contact your local Passport agency.
Thank you!
Submit your Passport claims now!
December 13, 2021
The end of the year is approaching. To support faster claims processing, we encourage you to submit your claims now rather than wait until year end. Typically, claims are processed within fifteen (15) business days. If you submit using eCLAIM or MDP, your claim will generally process faster, usually within five (5) business days. For more information on e-filing options, please visit https://www.dsontario.ca/passport-program/learn-about-passport-eclaim.
If you have any questions, please contact your local Passport agency.
Thank you!
Coming soon: How to submit and manage an eCLAIM webcast
November 17, 2021
Presented by PassportONE through Family Service Toronto in partnership with Partners for Planning. The eClaim system is an easy-to-use method of submitting your invoices and receipts to PassportONE for reimbursement. This webinar will demonstrate how to best use e-Claim to submit invoices and receipts and receive quick reimbursements directly.
Dates for upcoming webcasts:
December 7 – 12:00pm - 1:00pm
December 8 – 12:00pm - 1:00pm (in French)
January 11 – 12:00pm - 1:00pm
February 24 – 12:00pm - 1:00pm
March 22 – 12:00pm - 1:00pm
Registration Link for December 7th, 12:00pm – 1:00pm (ENGLISH):
https://www.surveymonkey.com/r/eclaimDec7
Registration Link for December 8th, 12:00pm – 1:00pm (FRENCH):
https://www.surveymonkey.com/r/eclaimfrenchdec8
Webcast player link:
https://www.planningnetwork.ca/webinar/passport-one-07-29-21
Thank you!
Three COVID-19 resources you should know about if you live in Ontario
October 21, 2021
Looking for some important and updated information about COVID-19? Here are three COVID-19 resources you should know about if you live in Ontario:
1. ConnectABILITY.ca
ConnectABILITY.ca has information and resources to support individuals with developmental disabilities and their families during the COVID-19 pandemic.
Learn more here: Supporting Individuals, Families and Caregivers During COVID-19 and Beyond – ConnectABILITY
2. Provincial Vaccine Confidence Centre
Need help getting a copy of your vaccination receipt? Don’t have access to a computer or printer?
The Provincial Vaccine Confidence Centre is also an excellent resource, staffed with Health Specialists and available in over 300 languages.
They are open 7 days a week from 8:00 a.m. to 8:00 p.m.
Call 1-833-943-3900
3. Ontario.ca
Ontario.ca also has COVID-19 resources available in multiple languages here:
https://www.ontario.ca/page/covid-19-communication-resources
How to get your COVID-19 vaccine certificate: https://covid-19.ontario.ca/get-proof/
How to book a COVID-19 vaccine appointment: https://covid-19.ontario.ca/book-vaccine/
Thank you!
Registration link for the upcoming webcast is now available
September 28, 2021
The webcast “eClaim and My Direct Plan- An introduction to submitting your claims electronically” will be aired on October 28, 2021 at 3:00 p.m.
To register for the webcast, click HERE.
Thank you!
New webcast coming soon! How to submit and manage an eCLAIM
July 16, 2021
Presented by PassportONE through Family Service Toronto in partnership with Partners for Planning. The eClaim system is an easy-to-use method of submitting your invoices and receipts to PassportONE for reimbursement. This webinar will demonstrate how to best use e-Claim to submit invoices and receipts and receive quick reimbursements directly.
Webcast dates are as follows:
July 29 – 3:00pm - 4:00pm
September 23 – 12:00pm - 1:00pm
October 28 – 3:00pm - 4:00pm
December 7 – 12:00pm - 1:00pm
December 8 – 12:00pm - 1:00pm (in French)
January 11 – 12:00pm - 1:00pm
February 24 – 12:00pm - 1:00pm
March 22 – 12:00pm - 1:00pm
Registration page link:
http://events.constantcontact.com/register/event?llr=gzmtvfdab&oeidk=a07eia2weoudf6beaa1
Webcast player link:
https://www.planningnetwork.ca/webinar/passport-one-07-29-21
Thank you!
New Passport program guidelines now available
June 23, 2021
The Ministry has updated the Passport program guidelines to reflect changes to the program that have occurred since 2014, and to introduce a limit on reimbursement for live event tickets. For more information, please visit www.dsontario.ca/passport-program.
Covid-19 Resources
April 20, 2020
Please see two informative presentations on COVID-19 below. The first one is on what do to if you become sick with Coronavirus, and the second one is on what to do if your housemate becomes sick with Coronavirus.
What is COVID-19 and what do we need to know?
April 9, 2020
Please see below Ontario specific easy read accessible documents on COVID-19, consistent with Public Health Ontario guidance as well as the Ontario COVID-19 website.
Help reduce the Spread of COVID-19
April 8, 2020
COVID-19 updates from your area DSO
March 17, 2020
Aurora, March 17, 2020 – Developmental Services Ontario (DSO), the access point for ministry-funded adult developmental services, is carefully monitoring the updates provided by Health Canada, along with those from the Federal and Provincial governments. In an effort to help prevent the spread of COVID-19 to clients, families and staff, support from your area DSO will be offered through phone, email, teleconference and videoconference where available.