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SCAM ALERT: Developmental Services Ontario (DSO) does not process funds by email or phone. Email and phone scammers will try to trick you to share your bank details with them. They can also trick you to click on fraudulent links in an email they send you. These emails are spam and should be deleted right away. If you are not sure if an email you have received from us is real, you can contact your local DSO to find out if it is really from us.

New webcast coming soon! How to submit and manage an eCLAIM

July 16, 2021

Presented by PassportONE through Family Service Toronto in partnership with Partners for Planning. The eClaim system is an easy-to-use method of submitting your invoices and receipts to PassportONE for reimbursement. This webinar will demonstrate how to best use e-Claim to submit invoices and receipts and receive quick reimbursements directly.

Webcast dates are as follows:

July 29 – 3:00pm - 4:00pm

September 23 – 12:00pm - 1:00pm

October 28 – 3:00pm - 4:00pm

December 7– 12:00pm - 1:00pm

January 11 – 12:00pm - 1:00pm

February 15 – 3:00pm - 4:00pm

March 22 – 12:00pm - 1:00pm

Registration page link:

Webcast player link:

Thank you!

New Passport program guidelines now available

June 23, 2021

The Ministry has updated the Passport program guidelines to reflect changes to the program that have occurred since 2014, and to introduce a limit on reimbursement for live event tickets. For more information, please visit

Covid-19 Resources

Please see two informative presentations on COVID-19 below. The first one is on what do to if you become sick with Coronavirus, and the second one is on what to do if your housemate becomes sick with Coronavirus.

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What is COVID-19 and what do we need to know?

Please see below Ontario specific easy read accessible documents on COVID-19, consistent with Public Health Ontario guidance as well as the Ontario COVID-19 website.

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Help reduce the Spread of COVID-19

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COVID-19 updates from your area DSO

Aurora, March 17, 2020 – Developmental Services Ontario (DSO), the access point for ministry-funded adult developmental services, is carefully monitoring the updates provided by Health Canada, along with those from the Federal and Provincial governments. In an effort to help prevent the spread of COVID-19 to clients, families and staff, support from your area DSO will be offered through phone, email, teleconference and videoconference where available.

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