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SCAM ALERT: Developmental Services Ontario (DSO) does not process funds by email or phone. Email and phone scammers will try to trick you to share your bank details with them. They can also trick you to click on fraudulent links in an email they send you. These emails are spam and should be deleted right away. If you are not sure if an email you have received from us is real, you can contact your local DSO to find out if it is really from us.

Registration link for the upcoming webcast is now available

August 11, 2021

The webcast “How to submit and manage an eClaim” will be aired on September 23, 2021 at 12:00 p.m.

This session will also include the changes to the guidelines and eClaim form regarding Live Event tickets.

Click HERE to register for the webcast.

Thank you!

New webcast coming soon! How to submit and manage an eCLAIM

July 16, 2021

Presented by PassportONE through Family Service Toronto in partnership with Partners for Planning. The eClaim system is an easy-to-use method of submitting your invoices and receipts to PassportONE for reimbursement. This webinar will demonstrate how to best use e-Claim to submit invoices and receipts and receive quick reimbursements directly.

Webcast dates are as follows:

July 29 – 3:00pm - 4:00pm

September 23 – 12:00pm - 1:00pm

October 28 – 3:00pm - 4:00pm

December 7 – 12:00pm - 1:00pm

December 8 – 12:00pm - 1:00pm (in French)

January 11 – 12:00pm - 1:00pm

February 15 – 3:00pm - 4:00pm

March 22 – 12:00pm - 1:00pm

Registration page link:

Webcast player link:

Thank you!

New Passport program guidelines now available

June 23, 2021

The Ministry has updated the Passport program guidelines to reflect changes to the program that have occurred since 2014, and to introduce a limit on reimbursement for live event tickets. For more information, please visit

COVID-19 vaccinations for people with intellectual and developmental disabilities

Starting Thursday, May 6, people with high-risk health conditions can book their Covid-19 vaccine. This eligible group includes people with intellectual or developmental disabilities. To book, visit or call the Provincial Vaccine Booking Line number at 1-833-943-3900.

Please visit for more information about Covid-19 and vaccinations.

For general inquiries, call the Provincial Vaccine Information Line number at 1-888-999-6488. Both lines are open Monday to Sunday from 8 a.m. to 8 p.m. and are capable of providing assistance in 300 languages.

Temporary wage increase for direct support workers

People and families who employ or buy services from personal and direct workers with funding from the Passport program will be eligible for temporary financial support to cover their wage increase.

To learn more, watch this video, or click the link below:

If you have any questions or need more information, please contact your local Passport agency.

Thank you!

Join DSO Housing Navigators for a Free Virtual Discussion!

Join DSO housing Navigators on September 24th from 6:30 to 8:30 pm for a free virtual discussion with four families who have created an innovative housing plan for their loved ones. Please see the PDF flyer below for complete details.

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Developmental Services Ontario (DSO) is celebrating its 9th anniversary!

Join us in celebrating 9 years of connecting adults with developmental disabilities to available ministry funded services and supports! Follow us on social media and see the e-poster below.

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