SCAM ALERT: Developmental Services Ontario (DSO) does not process funds by email or phone. Email and phone scammers will try to trick you to share your bank details with them. They can also trick you to click on fraudulent links in an email they send you. These emails are spam and should be deleted right away. If you are not sure if an email you have received from us is real, you can contact your local DSO to find out if it is really from us. You can also take a picture or screen shot of the email and send it to firstname.lastname@example.org with “SCAM ALERT” in the subject line and we will verify if this email came from us, or is from an email scammer.
Temporary wage increase for direct support workers
January 15, 2021
People and families who employ or buy services from eligible workers with funding from the Passport program will be eligible for temporary financial support to cover their wage increase.
To learn more, visit:
If you have any questions or need more information, please contact your local Passport agency.
Did you receive an advance on your 2019-2020 and/or 2020-2021 Passport funding allocation?
August 5, 2020
Please submit invoices to PassportONE for any purchases made from these funds as soon as possible. In order to access more funds than the amount advanced, you must submit receipts and expenses for admissible expenditures to PassportONE totaling the amount advanced. Once that occurs, when you submit your admissible expenses, you will be reimbursed as per the usual process. A reminder that you are still working within the same overall funding amount, it is important to balance your current needs with anticipated costs later in the year.
Interested in refunding your advance Passport payment?
June 5, 2020
Please see below the PDF document regarding the client refund process from PassportONE. If you have any questions, please contact your local Passport agency.