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Important Information for Passport Recipients

SCAM ALERT: Developmental Services Ontario (DSO) does not process funds by email or phone. Email and phone scammers will try to trick you to share your bank details with them. They can also trick you to click on fraudulent links in an email they send you. These emails are spam and should be deleted right away. If you are not sure if an email you have received from us is real, you can contact your local DSO to find out if it is really from us.

Learn about Passport eCLAIM

COVID-19 vaccinations for people with intellectual and developmental disabilities

Starting Thursday, May 6, people with high-risk health conditions can book their Covid-19 vaccine. This eligible group includes people with intellectual or developmental disabilities. To book, visit or call the Provincial Vaccine Booking Line number at 1-833-943-3900.

Please visit for more information about Covid-19 and vaccinations.

For general inquiries, call the Provincial Vaccine Information Line number at 1-888-999-6488. Both lines are open Monday to Sunday from 8 a.m. to 8 p.m. and are capable of providing assistance in 300 languages.

New processing times for Passport claims requiring manual review

Please be aware that the rollout of numerous Ministry/government initiatives this year has had a substantial effect on claims processing times. The manual review of claims has increased. Also because of the regular annual year-end surge in claims, there is a large backlog.

Processing times are now ranging from about four (4) to eight (8) weeks for claims that need manual review. This includes electronic filing options as well.

If you have any questions or need more information, please contact your local Passport agency.

Temporary wage increase for direct support workers

People and families who employ or buy services from personal and direct workers with funding from the Passport program will be eligible for temporary financial support to cover their wage increase.

To learn more, watch this video, or click the link below:

If you have any questions or need more information, please contact your local Passport agency.

Thank you!

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